Department of Workforce Services adds call center agents for unemployment claims

The Department of Workforce Services is contracting with 30 additional call center agents in order to reduce the hold times and process the unprecedented number of Unemployment Insurance claims the agency has been receiving.

The phone number to reach the new call center is 888-674-7699. Claimants may call the toll-free number to file a claim or ask questions about unemployment insurance.

"With the contract with TTEC, we are nearly doubling the staff available for answering calls to the Unemployment Insurance division," DWS Workforce Programs Administrator Holly McKamey Simoni, said. "Callers c...