Lifelong learning: The cleaning lady

Someone recently shared a story with me about a custodial worker. In the story, a college professor gave a pop quiz to his students and the last question on the quiz asked, “What is the first name of the woman who cleans the school?” One of the students reported that she remembered the cleaning lady clearly. She knew she was in her 50s, with dark hair and that she was tall, but she didn’t know her name. She asked the instructor if the last question really counted for points on the quiz. The professor told her that it most definitely would count because in all of our careers, we will meet signi...